Your service writer can't help the counter and the phone at once
When the bays are full and the counter is busy, calls go to voicemail and drivers book somewhere else. BOB answers, books, and follows up on declined repairs.
The problem
- Phones ring while the counter is full.
- Customers call for status updates and tie up the line.
- Declined repairs never get a follow-up.
- No-shows leave holes in the schedule.
What BOB does for auto repair businesses
- Answers every call and books appointments by service type.
- Answers hours, location, shuttle and loaner questions.
- Sends appointment reminders to cut no-shows.
- Follows up on declined work a few weeks later.
- Asks for a Google review after pickup.
What a call sounds like
Caller: My check engine light is on. Can you look at it today?
BOB: We can. Are you seeing any flashing, or is it steady?
Caller: Steady.
BOB: Okay. I have a diagnostic slot at 1:30 today. Can I get the year, make and model?
Questions owners ask
Can BOB give repair status updates?
If your shop software allows it, yes. Otherwise BOB takes the message and texts your service writer.
Can it quote prices?
It can share prices you approve, like oil changes or diagnostics, and book everything else.
Does it help with declined repairs?
Yes. BOB follows up a few weeks later with a friendly reminder, which brings back real work.
Services for auto repair shops
Auto repair shops we serve
Find out how many calls you're missing
We call your business after hours, see what your customers hear, and show you what BOB would do instead. Free, about 15 minutes, no pressure.
Rather talk now? Call (913) 530-8133. BOB answers, of course.